Return & Refund Policy

Last updated: October 21, 2026

We want you to know what to expect before you order. Dirty South Tease sells made-to-order printed products, supplier-fulfilled boutique merchandise, and digital or custom products. Return eligibility depends on the item. Contact us at dirtysouthtease@gmail.com with your order number before sending anything back. We handle your customer service and refunds; you do not need to resolve your order directly with a supplier.

Made-to-order apparel and printed products

Our printed products are made after you order, including products fulfilled through Printify. We do not offer change-of-mind returns or exchanges for these items, including a size or color you selected incorrectly. Check the specific listing and size chart before ordering. This restriction does not apply if we send the wrong item, the item is faulty or materially different from its description, or applicable law gives you a remedy.

Damaged, defective, incorrect, or missing items

Inspect your order when it arrives and email us promptly with your order number, a description of the problem, and clear photos of the item and packaging where available. Please report a problem with a Printify-made item within 30 calendar days of delivery so we can arrange a replacement or refund. For boutique items, please contact us within seven calendar days of delivery whenever possible so we can act within the supplier's return window. These reporting requests do not limit rights or longer periods required by law. We will investigate missing items and delivery problems and provide the remedy required by the circumstances and applicable law. You will not pay return or replacement shipping for an error or defect for which we are responsible. Do not discard or return an item until we tell you whether a return is needed.

Eligible boutique clothing returns — U.S. orders

For eligible, non-custom boutique clothing fulfilled through Trendsi and delivered to a U.S. address, request a return within seven calendar days of delivery; delivery day is day one. For a Trendsi order split into several packages, the window starts when its final package is delivered. Items must be unworn, unwashed, unaltered, and free of stains, odors, or damage, with original tags and the clear garment packaging with its SKU label. Initiate the request promptly: approved items must be shipped back within seven calendar days of the return request being submitted. We will provide the authorization and correct return address. We do not offer direct exchanges; an eligible item can be returned and a replacement size ordered separately.

Return shipping and exclusions

For an eligible change-of-mind return, you pay return postage. Original shipping charges are not refunded for that type of return, except where law requires otherwise. Use a tracked return service and retain your receipt. We do not charge a restocking fee on an eligible return that meets this policy. Items that fail the disclosed return conditions may be declined; this does not affect remedies for faulty or misdescribed goods.

Change-of-mind returns are not accepted for personalized or made-to-order items, delivered digital products, gift cards, boutique swimwear, bodysuits, intimate apparel, jewelry, beauty products, or face masks. Additional final-sale items must be identified as such before purchase. A discounted price alone does not make an otherwise eligible item final sale. These exclusions never remove non-waivable legal rights. If another supplier or destination has different voluntary return terms, they must be disclosed in that item's listing before purchase; we will not shorten a promised return window after your order.

Digital downloads and custom songs

Because digital files cannot be returned, we do not offer change-of-mind refunds once a download has been delivered or accessed. For custom songs and other commissioned digital work, contact us immediately if you need to cancel. Before work begins, an approved cancellation receives a full refund. After work begins, we will review the work completed and any unperformed portion; any deduction must have been disclosed before purchase and be permitted by law. Any included revisions and delivery schedule are those shown in the listing when ordered. If a file is missing, inaccessible, corrupted, or materially fails the agreed description, contact us so we can correct it or provide an appropriate refund. A final-sale statement does not excuse non-delivery or defective work.

Order changes and cancellations

Email us immediately to request an address, size, color, personalization change, or cancellation. We can confirm a change only while the order can still be stopped. Production or supplier processing may start quickly, so requests are not guaranteed. An order that cannot be stopped remains subject to the relevant return rules. Statutory cancellation rights and remedies for shipping delays remain unaffected.

Refund processing

We will email you the return decision and, when a return is required, inspect the returned item. We aim to review eligible returns within seven business days after receipt. Approved refunds go to the original payment method, not supplier credit. We aim to initiate them within five business days of approval, or sooner when law requires; your payment provider may need additional time to post the credit. We will not make a legally required refund conditional on receiving reimbursement from a supplier. Contact us if a notified refund has not appeared after ten business days.

Your consumer rights

This policy adds to, and does not replace, mandatory consumer protections. Applicable law controls if it provides a longer return or claim period or a different remedy. Contact dirtysouthtease@gmail.com for assistance. Do not send returns to the address on your parcel unless we specifically authorize it.